IL
IAN L

1 reviews | Active since Apr 2011

06 Dec 2024, 14:23

CANNOT DO A SMILL THING AND DO NOT ANSWER THEIR PHONES.

Good Day Will you please change my payment date for my credit card to the 3rd of each month. I cannot afford to spend hundreds of rands on airtime trying to get this done. The one time someone finally did answer I was told it was done but obviously was not. Your bank charges are astronomically high so please try and make an effort and do this. I now am unable to get a credit limit increase because your staff do not want to do their jobs as the payment was made on the 3rd. MAKE An EFFORT instead of being so ***********.

0
Replies (1)
Absa
Absa's reply06 Dec 2024, 15:32
Official
Dear Ian Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management