IL
IAN L
1 reviews | Active since Apr 2011
06 Dec 2024, 14:23
CANNOT DO A SMILL THING AND DO NOT ANSWER THEIR PHONES.
Good Day Will you please change my payment date for my credit card to the 3rd of each month. I cannot afford to spend hundreds of rands on airtime trying to get this done. The one time someone finally did answer I was told it was done but obviously was not. Your bank charges are astronomically high so please try and make an effort and do this. I now am unable to get a credit limit increase because your staff do not want to do their jobs as the payment was made on the 3rd. MAKE An EFFORT instead of being so ***********.
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Replies (1)Absa's replyOfficial
06 Dec 2024, 15:32Dear Ian Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management
Absa's reply06 Dec 2024, 15:32
Official
Dear Ian Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management
