1 reviews | Active since Apr 2011

08 Jun 2017, 15:15

CANNOT DEPOSIT AT ATM

<p>SINCE TUESDAY I'VE ATTEMPTED TO MAKE AN ATMOSPHERE DEPOSIT INTO MY ABSA CHEQUE ACCOUNT, UNSUCCESSFULLY DUE "TECHNICAL CHALLENGES THE DEPOSIT CANNOT BE DONE" AT VARIOUS ATM'S. I took pictures of the screen message declining my transaction to make the deposited at the ATM's</p> <p>I then had to do the deposit inside the branch which is much more costly than ATM deposits. I feelABSA is failing me as client in the matter of technology failure at ABSA ATM'S and in this failure benefit from my increased banking charges when doing the deposit at a teller inside the branch.</p>

0
Replies (3)
Absa
Absa's reply09 Jun 2017, 15:39
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

's update12 Jun 2017, 14:57
Reviewer Update

Afternoon Nthabiseng,

My ID number is ***

Kind regards,

Deidre Cloete

Absa
Absa's reply13 Jun 2017, 11:15
Official

Thank you

Best regards,