Cannot Close One Account For Months.

I have been struggling with Absa so close my personal loan account for months now that is still visible on my banking app. I've called numerous times and nothing happend. Money still gets deducted from my account after they told me the account has been closed and my loan has been paid off months ago. After being on the phone for 10 mins I still got no help because I need to do voice identification that is so terrible and useless. I'm closing my Absa bank account. I'm tired of this horrible service I'm receiving as a customer