Cannot change profile !

<p>I moved to the UK in June. For the last 8 weeks I have unsuccessfully tried to update my personal details with ABSA. Firstly by mail to their Platinum division, (yes I am a Platinum client) secondly through their website and lastly through one of their branch managers.</p> <p> </p> <p>Their Platinum division said I must visit a branch ( I am in the U.K.) to change my details!</p> <p>Their website gives an error message which they say I must take up with their FICA people!</p> <p>Their complaints people have not come back for more than a week!</p> <p> </p> <p>This is no way to treat a client!</p> <p> </p> <p>J E Miller</p> <p> ********** 154085</p>