Cannot Change Debit Order Date

So Absa, in their wisdom, decided for me on a date to debit my account for my home loan.<br> That date has never suited me and has resulted in a missed payment because funds were not yet available.<br> However, when I have tried changing that date so that there are no further missed payments, I'm told that I can't because of the missed payment.<br> How short sighted can you be? This will most certainly result in more missed payments.<br> Even though the machine INSISTS that all calls are recorded, there is no reference for the call.<br> In other words, they can simply deny that I ever contacted them. <br> On top of all of this, I have never received any documentation from Absa for my home loan.<br> Not a single person from Absa has ever even acknowledged my existence since getting the home loan.<br> That just proves that we are simply another number to them