CGA
Carina GauchAA AA(C)
1 reviews | Active since Mar 2009
20 Jan 2021, 21:41
Cannot bank online - treated really poorly
My dad has been trying for four days via the ATM and inside the branch to link his new celphone to his banking profile. When he went into the branch at Carolina (Mpumalanga) he was treated with disdain like he is a stupid old man After some clicking on the PC by the very rude employee she confirmed that there is a problem on the ABSA server and that a passcode cannot be generated Really guys? How must he bank? How long has this problem been on the server? Are you aware of it? When will it be resolved?
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
21 Jan 2021, 11:13Dear Carina, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply21 Jan 2021, 11:13
Official
Dear Carina, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
CGA
Carina GauchAA AA(C)'s updateReviewer Update
24 Jan 2021, 14:38Terrible service
This function is still not working more than 7 calendar days later
This function is still not working more than 7 calendar days later
CGA
Carina GauchAA AA(C)'s update24 Jan 2021, 14:38
Reviewer Update
Terrible service
This function is still not working more than 7 calendar days later
This function is still not working more than 7 calendar days later
CGA
Carina GauchAA AA(C)'s updateReviewer Update
26 Jan 2021, 08:31Helloooooooo Vanessa!
When will this ever be resolved?
When will this ever be resolved?
CGA
Carina GauchAA AA(C)'s update26 Jan 2021, 08:31
Reviewer Update
Helloooooooo Vanessa!
When will this ever be resolved?
When will this ever be resolved?
Absa's replyOfficial
26 Jan 2021, 09:53 Dear Carina, My apologies , I spoke to your father now and have requested urgent closure from the Branch RegardsVanessa Crowe
Best regards,
Absa's reply26 Jan 2021, 09:53
Official
Dear Carina, My apologies , I spoke to your father now and have requested urgent closure from the Branch RegardsVanessa Crowe
Best regards,