NM
Nontobeko M

1 reviews | Active since Jan 2011

11 Oct 2017, 08:56

CANNOT BANK ONLINE

I have tried to logon to my ABSA banking profile and it keeps telling me my "credentials are invalid". I have tried with my cellphone's chrome as well as my PC, but nothing is working. It would be nice if we could get information if there were any issues at ABSA!!! Not just SILENCE! I have important things that I need to do with the account and have no time to go to a branch, where I am going to spend 2 hours I don't have!!!

0
Replies (3)
Absa
Absa's reply11 Oct 2017, 09:56
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

NM
Nontobeko M's update11 Oct 2017, 11:58
Reviewer Update
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Absa
Absa's reply11 Oct 2017, 15:25
Official

Dear Customer

Thank you for bringing this matter to our attention. Your account has been suspended due to no funds into your account. Internet banking is a service provided to customers and it is payable every month.

Customer to visit nearest branch for activation or call our call centre on ***.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,