LK
Leryke K

1 reviews | Active since Apr 2012

17 Feb 2016, 20:19

Cannot apply online due to online error

I have been a valued ABSA customer for many years, and still stick to ABSA irrespective of very bad service history.<br> I attempted to apply for a Trusave savings account on my internet banking, upon following the steps it requested me to first update some of my personal details - as I wanted to update my details, the site will not let me continue without entering my Country code - but there is no space for the country code and it is grayed out as well as the address details - also seeing my address is wrong - after I specifically went to update and change the details two years ago already in branch.<br> How do you expect customers to enjoy the freedom of applying for your products online, if you cannot update basic information because it is grayed out - but the website requires it in order to continue with the online application.<br> VERY DISAPPOINTED CUSTOMER!

0
Replies (1)
Absa
Absa's reply18 Feb 2016, 10:35
Official
Hello l.kriel,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd