TN
Tshegofatso N

1 reviews | Active since Aug 2018

16 Nov 2021, 10:48

CANNOT ACTIVATE MY ACCOUNT

ON THE 9TH I WENT TO ABSA BANK BOULDERS TO REACTIVATE MY ACCOUNT SINCE I NOW STARTED WORKING AND WILL USE IT FOR MY SALARY. I ALSO REQUESTED FOR MY CELLPHONE NUMBER TO BE CHANGED DUE TO LOSING THE OTHER PHONE. THE LADY ASSISTING ADVISED THEY CAN ONLY CHANGE THE NUMBER AND I HAVE TO PAY ABOUT R100/200 TO ACTIVATE THE ACCOUNT. I EXPLAINED TO THE LADY THAT I WAS NOT WORKING HENCE THE ACCOUNT DIDNT HAVE ANY TRANSACTION. I HAD R130 NOTES THAT WERE CUT ON THE CORNER AND ASKED THE TELLER IF I CAN USE THAT MONEY TO PAY SO MY ACCOUNT CAN BE ACTIVATED, AND THE TOLD ME SBV HAS TO APPROVE THAT MONEY FIRST( DIDNT KNOW IF I HAD TO WAIT FOR THAT OR WHAT) I PLEADED WITH THE LADY AND TOLD HER I CANT MAKE MORE VISITS DUE TO SHORTAGE OF MONEY SO SHE RATHER SUGGESTED THAT I LEAVE THE NOTES, SHE WILL CONFIRM WITH SBV THEN IF THEY AGREE TO TAKE THE MONEY SHE WILL DEPOSIT IT ON MY ACCOUNT AND IF THEY DONT SHE WILL CALL ME. FAIR ENOUGH SHE REQUESTED APPROVAL FROM A TREASSURE WHO REFUSED BLUNTLY AND TOLD ME THEY CANT TAKE THE MONEY BECAUSE SHOULD THEY RETURN IT IT WILL BE ON THEM WHICH IS UNDERSTANDABLE. I THEN PHONED THE CALL CENTRE TO ASK THEM TO HELP ME AND THEY TOLD ME THAT I HAVE TO GO TO THE BRANCH WITH MY ID AND PROOF OF RESIDENCE FOR ACTIVATION, SHE DIDN NOT MENTION ANY MONEY. AND I EXPLAINED TO HER THAT I HAD THOSE DOCS BUT WAS NOT ASSISTED, INSTEAD ONLY THE NUMBER WAS CHANGED. SHE TOLD ME THAT SHE CANT SEE ANY AMENDMENTS MADE BY THE BRANCH, SO I RATHER GO BACK TO THE BRANCH. AS IM WRITING THIS I REQUESTED ADVANCE FROM WORK WHICH WILL BE DEPOSITED ON THE SAME BANK ACCOUNT THAT IS ON HOLD. SO I ASK MYSELF IF THE MONEY WILL BOUNCE BANK OR WHAT BECAUSE I CANNT BE ASSISTED. WHICH WILL RESULT ON ME BEING ABSENT FROM WORK DUE TO SUCH. I AM SO ****ED TO THE EXTEND THAT THE VERY SAME PEOPLE WORKING FOR THE SAMAE ORGANISATION ARE TELLING ME 2 DIFFERENT STORIES ON THE SAME ISSUE EXPLAINED TO THE. I REQUEST ABSA TO ACTIVATE MY ACCOUNT SO I CAN GET MY MONEY. AS SOON AS THAT IT DONE IM CLOSING THIS ACCOUNT BECAUSE I FEEL THAT I AM NOT VALUED AT ALL.

IT IS NOT THEIR FAULT THAT I WAS NOT WORKING AND COULDNT DEPOSIT THE MONEY FOR THE ACCOUNT TO BE ACTIVE, BUT THE WAY THEY CONCLUDED ON MY REQUEST WAS SO UNPLEASANT, HOW DO I DEPOSIT THE MONEY WHEN I DONT HAVE ANY SOURCE OF INCOME.

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Replies (1)
Absa
Absa's reply16 Nov 2021, 13:32
Official
 Dear Tshegofatso Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours.  I look forward to being of service to you.   Vanessa Crowe 

Best regards,