Cancells my credit card????
<p>PROPERLY IMPRESSED WITH ABSA'S INCOMPETENCE - award winning stuff!</p> <p> </p> <p>I app**** for a gold credit card online, got approved and delivered by CCD couriers, i supply the courier with ALL the documentation (payslips, ID, proof of residence).</p> <p> </p> <p>next day 16/03 i email all the documents again to ********** , i then GO INTO THE BANK (festival mall) with all the documents which they say they cant accept it as it was a online application, i have to wait 48hrs.</p> <p> </p> <p>call the "help line" but after various call waiting time of well over 13 minutes i hang up</p> <p> </p> <p>saturday 18/03 i go into the bank again to follow up, get told the same story - back office must complete the application.</p> <p> </p> <p>on monday 20/03 i finally get through, speak to Ivanica Grooteman, send documents to HER email adress and she would send it through again AND escalate the matter, if i recall correctly she said it will be resolved within 24hrs.</p> <p> </p> <p>wednesday 22/03 i call again, lady says she cant see the escalation on her side and would raise a complaint and matter would be resolved in 24hrs (again)</p> <p> </p> <p>today 27/03 i call, lady says sorry application cancelled as i went over the application period , i have to reapply!!!!</p> <p> </p> <p>reapply my white ass, i'm taking the card i received and wiping my ass with it, ABSA can GFY!</p> <p> </p> <p>FNB here i come. </p>
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you.
Regards
Claudette
not putting my personal details on a public forum, but no need to take matters further Claudette, i have opened a account with FNB , receiving my card within 72hrs and i only need to activate it at a ATM, now THAT is effortless & convenient. Unlike ABSA whereby you hope certain departments do their job, then remind said department to do their job on multiple occasions and they STILL dont do their job.
i will GLADLY pay FNB whatever fees they charge for a proper service like that
not putting my personal details on a public forum, but no need to take matters further Claudette, i have opened a account with FNB , receiving my card within 72hrs and i only need to activate it at a ATM, now THAT is effortless & convenient. Unlike ABSA whereby you hope certain departments do their job, then remind said department to do their job on multiple occasions and they STILL dont do their job.
i will GLADLY pay FNB whatever fees they charge for a proper service like that
