1 reviews | Active since Mar 2017

27 Mar 2017, 10:01

Cancells my credit card????

<p>PROPERLY IMPRESSED WITH ABSA'S INCOMPETENCE - award winning stuff!</p> <p> </p> <p>I app**** for a gold credit card online, got approved and delivered by CCD couriers, i supply the courier with ALL the documentation (payslips, ID, proof of residence).</p> <p> </p> <p>next day 16/03 i email all the documents again to ********** , i then GO INTO THE BANK (festival mall) with all the documents which they say they cant accept it as it was a online application, i have to wait 48hrs.</p> <p> </p> <p>call the "help line" but after various call waiting time of well over 13 minutes i hang up</p> <p> </p> <p>saturday 18/03 i go into the bank again to follow up, get told the same story - back office must complete the application.</p> <p> </p> <p>on monday 20/03 i finally get through, speak to Ivanica Grooteman, send documents to HER email adress and she would send it through again AND escalate the matter, if i recall correctly she said it will be resolved within 24hrs.</p> <p> </p> <p>wednesday 22/03 i call again, lady says she cant see the escalation on her side and would raise a complaint and matter would be resolved in 24hrs (again)</p> <p> </p> <p>today 27/03 i call, lady says sorry application cancelled as i went over the application period , i have to reapply!!!!</p> <p> </p> <p>reapply my white ass, i'm taking the card i received and wiping my ass with it, ABSA can GFY!</p> <p> </p> <p>FNB here i come. </p>

0
Replies (2)
Absa
Absa's reply27 Mar 2017, 11:06
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you.

Regards

Claudette

's update27 Mar 2017, 15:51
Reviewer Update

not putting my personal details on a public forum, but no need to take matters further Claudette, i have opened a account with FNB , receiving my card within 72hrs and i only need to activate it at a ATM, now THAT is effortless & convenient. Unlike ABSA whereby you hope certain departments do their job, then remind said department to do their job on multiple occasions and they STILL dont do their job.

i will GLADLY pay FNB whatever fees they charge for a proper service like that