Cancelling of policy

I have contacted ABSA life at the beginning of August month to cancel my policy with them and the agent i spoke to advised that the policy is cancelled with immediate effect, But to my surprise they debited my account on the 28/08/2017 at 07:44PM with R39.00. I'm pleading with Hello Peter to please help me so this Bank can cancel this policy as requested and also return the latest debit order of R39.00 they made.

The Policy number is AICLIPCO ********** 0

I pleaded with their Agent to please cancel this policy as their agent didn't give clear explanation. If the policy was explained to me properly i wouldn't take it.

Urgent assistance will be much appreciated on this matter

Regards Erick Rahlagane ********** 763