LL
Leonie L

1 reviews | Active since Jun 2016

27 Jun 2016, 10:32

Cancelling Credit Protection

<p>ABSA service PATHETIC!!</p> <p>Took a loan in February 2016 where Credit Protection was added.</p> <p>Went to a branch 3 times in March 2016 to cancel the **** policy!</p> <p>Guess what??? They are still adding it to the Satement!</p> <p>I WILL NOT PAY ANY AMOUNT TO THE POLICY!!!</p> <p>Not even the call centre is able to assist me!</p> <p>This is not the first time ABSA's service is so pathetic!</p> <p>Changing to a different bank this weekend!</p>

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Replies (2)
Absa
Absa's reply27 Jun 2016, 11:37
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

LL
Leonie L's update27 Jun 2016, 11:50
Reviewer Update

"One of our resolution agents will contact you once your matter has been resolved."

How do you want to contact me once the matter has been resolved - As it will never be resolved if no one does anything!

They should phone me now to resolve it! Not ONCE MY MATTER HAS BEEN RESOLVED