Cancelling Absa Life Policy

Absa Life retentions, so quick to take your money and when trying to cancel a policy you dont hear from them, spend hours on the phone, no such thing as talking to someone in the retentions department, they dont take calls only emails to which they dont respond. only to be told that your query has been sent to somebody else and thats where it ends. debiting your account after which the policy should have been cancelled. list goes on.