Cancellation without Notifications

Good Day<br> <br> My investment was cancelled due to a failed debit order in the month of January 2015. I did not receive any correspondences with regards to the cancellation of the investment due to a failed debit<br> <br> This was very disappointing to know that ABSA can treat one off the oldest client in such a manner<br> <br> According to the FAIS act, client should be notified off the cancellations by means off postal, telephonic or sms. This was not done!!!<br> <br> I require this investment to be reinstated immediately, and next debit to be taken out on the 1st of November<br> <br> I will also like to know how would the missed months be covered since this was an error on your side by not notifying me. I will be taking this further since I only found out my investment was cancelled when I went to the bank on Saturday<br> <br> Regards<br> L Shamlall<br> ***<br> ***<br>