Cancellation pf policy

11 Nov 2015- cape gate branch to cancel my policy,after an hour on the phone with absa customer care ,I was informed to mail the request.<br> 10 Dec - I received a mail for outstanding docs.docs was send,I received a call from 1 of the call agents referring me back to the branch<br> Jan 2016 went into the branch again and guess what?? They told me I need to do it over the phone?<br> 18 Jan2016 I again send my request to retentions this time I included the ACTION department,on the 25 I received feedback my request is in process?<br> 30 Jan 2016 Absa resend me a copy of my policy,the 1I want to cancel? I again emailed them informing them to cancel the policy.<br> Docs which I already send: letter of cancel request,copy of ID,General cession form and copy of policy with new provider was again requested resend on the 3 Feb 2016<br> Does it takes 4 months for a cancellation??is it normal not receiving any kind of feedback?? Or does Absa really just don't give a damn ??