CANCELLATION OF PAYMENT PEBBLE WITHOUT DISCUSSING WITH CLIENT

My business, Clone Costumes managed by my wife Lorraine Fowle, has been a client of Absa for at least 4 years and I have been a senior manager with Absa Wealth for 6 years and have banked with Absa for at least 12 years. To date the service has been good but this incident has changed my attitude to Absa. We have used their Payment Pebble successfully for many years and have always praised their security and payment efficiency of the Pebble. This weekend we have our business down in Port Elizabeth for the SA Schools Water Polo tournament, which is the biggest sales opportunity of the year and Absa cancelled out Pebble. Norman from Absa has been most helpful in trying to sort out the problem but advised that Absa have upgraded all the old grey pebbles and just switched them off without any warning or communication to clients. This has had a massive negative effect on our sales and we are really annoyed. We have travelled all the way from Durban to this tournament and now cannot sell our products. Another case of the big corporate not caring about the small client!!!! In short we are seriously ****ED OFF!!