Cancellation of a Loan

I app**** for personal loan on the 13/11/2018 because I wanted to buy a vacant land, I was granted a loan. The following day, I found out that the owner didn't have an original title deed, I decided to cancel the loan and transfer the money back to ABSA on the 14/11/2018. The branch Manager from Campus Square branch( ********** 909) told me to pay initiation fee of R1200, when I asked her about cooling off period , according to her there is no cooling off period when the client cancel the agreement. I called ABSA product house and even went to the West Gate branch, I was told that I'm entitled for 7days cooling off period, I don't need to pay anything if the money was transferred back within 7days.I lodged the complaint at ABSA, Kabelo( ********** ) the case manager, he did not give me a valid reason why I need to pay that R1200. Please help me with this query, I believe that every client have a cooling off period if she/he decides to cancel the agreement.