CANCELLATION

I am Thandi Makubung, last year I called the ABSA call centre and made an enquiry about the procedure of cancelling the life cover which I took with ABSA and which is also ceded, they told me to visit my nearest branch which is North Gate and I went there and was assisted by a lady called Mashudu Khorommbi, she told me to go and said she will email me the forms which she did, I completed the forms and emailed them back to her, three weeks later after I called her to make a follow up she told me to fill the forms again because the other ones were wrong, which I did again, when I made another follow up she told me that she going on maternity leave and Bontle Kgomo will take over my query, when I went to Bontle we did the same procedure and I continued to make follow ups but nothing was done, I kept on making follow ups up until I met Vincent Tshiyara who told me that Bontle was no longer at the North Gate Branch and he told me to go to Cosmo Branch were Bontle was working, that was very shocking for me and I refused to go there cause I was tired of ups and downs, till today nothing has been done, I want all my money that has been deducted since I wanted to cancel.