VN
Vincent N
1 reviews | Active since Nov 2020
02 Sept 2024, 15:24
Canceling of my Credit card
Good day,
This service is unacceptable, I tried to close my credit card. I made payment to my credit card - According to outstanding balance on the card.
I phone in to close account but they where unable to assist me, they told me there is a outstanding balance of R480.62 that I need to pay. I asked to send it to me on email with the settlement letter. ABSA was unable to assist but I still made payment.
I went in to the branch to close my credit card and still ABSA was unable to assist.
This is ridiculous service, I am extremely unhappy with this service I am receiving from ABSA.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
02 Sept 2024, 16:44Dear Vincent Nel
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply02 Sept 2024, 16:44
Official
Dear Vincent Nel
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
VN
Vincent N's updateReviewer Update
05 Sept 2024, 12:56Good day,
Some feedback on close of credit cart and new query:
Is ABSA trying to lose all of there customers. If I was able to rate ABSA in a minus, I would have.
Call the call center regarding my credit card was closed( finally) ... there was a credit amount of around +/- R430. They told me that the funds would be payed it to my account in the next 24 hours... Still awaiting.
Just yesterday day I phone regarding a SWIFT payment.. A gentleman ( Lee) assist me... I was told I would receive a certain amount. I received the payment the next day but this was not the same ammount as I was told. I phone in and spoken to a lady( Lyla L) she told me there is a deduction of R350 be cause I phone in to request payment.
I was never told about this amount because then I would have done it on my App because it cost less.
This information was not told or disclosure to me.
I am extremely unhappy with ABSA and would not recommend ABSA to any one. I have been a loyal customer to ABSA for 15 year. This will be the last.
Some feedback on close of credit cart and new query:
Is ABSA trying to lose all of there customers. If I was able to rate ABSA in a minus, I would have.
Call the call center regarding my credit card was closed( finally) ... there was a credit amount of around +/- R430. They told me that the funds would be payed it to my account in the next 24 hours... Still awaiting.
Just yesterday day I phone regarding a SWIFT payment.. A gentleman ( Lee) assist me... I was told I would receive a certain amount. I received the payment the next day but this was not the same ammount as I was told. I phone in and spoken to a lady( Lyla L) she told me there is a deduction of R350 be cause I phone in to request payment.
I was never told about this amount because then I would have done it on my App because it cost less.
This information was not told or disclosure to me.
I am extremely unhappy with ABSA and would not recommend ABSA to any one. I have been a loyal customer to ABSA for 15 year. This will be the last.
VN
Vincent N's update05 Sept 2024, 12:56
Reviewer Update
Good day,
Some feedback on close of credit cart and new query:
Is ABSA trying to lose all of there customers. If I was able to rate ABSA in a minus, I would have.
Call the call center regarding my credit card was closed( finally) ... there was a credit amount of around +/- R430. They told me that the funds would be payed it to my account in the next 24 hours... Still awaiting.
Just yesterday day I phone regarding a SWIFT payment.. A gentleman ( Lee) assist me... I was told I would receive a certain amount. I received the payment the next day but this was not the same ammount as I was told. I phone in and spoken to a lady( Lyla L) she told me there is a deduction of R350 be cause I phone in to request payment.
I was never told about this amount because then I would have done it on my App because it cost less.
This information was not told or disclosure to me.
I am extremely unhappy with ABSA and would not recommend ABSA to any one. I have been a loyal customer to ABSA for 15 year. This will be the last.
Some feedback on close of credit cart and new query:
Is ABSA trying to lose all of there customers. If I was able to rate ABSA in a minus, I would have.
Call the call center regarding my credit card was closed( finally) ... there was a credit amount of around +/- R430. They told me that the funds would be payed it to my account in the next 24 hours... Still awaiting.
Just yesterday day I phone regarding a SWIFT payment.. A gentleman ( Lee) assist me... I was told I would receive a certain amount. I received the payment the next day but this was not the same ammount as I was told. I phone in and spoken to a lady( Lyla L) she told me there is a deduction of R350 be cause I phone in to request payment.
I was never told about this amount because then I would have done it on my App because it cost less.
This information was not told or disclosure to me.
I am extremely unhappy with ABSA and would not recommend ABSA to any one. I have been a loyal customer to ABSA for 15 year. This will be the last.
Absa's replyOfficial
05 Sept 2024, 16:01Dear Vincent Nel
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply05 Sept 2024, 16:01
Official
Dear Vincent Nel
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
VN
Vincent N's updateReviewer Update
06 Sept 2024, 16:34Good day,
Credit card sorted, still not happy but sorted never the less. Still awaiting feedback regarding the Swift payment query??
Credit card sorted, still not happy but sorted never the less. Still awaiting feedback regarding the Swift payment query??
VN
Vincent N's update06 Sept 2024, 16:34
Reviewer Update
Good day,
Credit card sorted, still not happy but sorted never the less. Still awaiting feedback regarding the Swift payment query??
Credit card sorted, still not happy but sorted never the less. Still awaiting feedback regarding the Swift payment query??
Absa's replyOfficial
09 Sept 2024, 09:40Dear Vincent Nel
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply09 Sept 2024, 09:40
Official
Dear Vincent Nel
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw