CANCELATION OF POLICY - L. KRUGER

Good day

I sent in a cancelation letter to cancel my credit insurance on 06 July 2021, however the cancelation has not been processed in 5 MONTHS, the insurance is still active and still gets deducted from my credit card every single month. I have alternative insurance in place that will cover my debt if needed therefore I do not need this credit insurance anymore and that is why I requested the cancelation.

I have sent follow up emails and have had NO RESPONSE, NO FEEDBACK, NO CONFIRMATION OF CANCELATION OR REFUNDS FOR THE PREMIUMS THAT WERE COLLECTED AFTER THE DATE OF CANCELATION. You can see the email trail below.

The only calls I get is to sell more Absa products and to activate my automatic increase limit on my credit card. You are quick persistant (minimum 3 calls almost every day) to contact me to sell products and make more money out of me but when I as a loyal customer of Absa of many many years request a cancelation and refund, I get nothing, no confirmation, no feedback, no answers, no client service NOTHING. It's as if no one in that deparment is ever at work.

If I did not owe money on my credit card I would have cancelled ALL MY ACCOUNTS and transferred everything to another bank where I am actually viewed and treated as a loyal customer not just to get money out of me but to keep me happy as well on the client service side of things.

How do you pride yourself in this level of service? Is this what is stipulated in your policies on how to treat customers?

Please note that I will be posting on Hello Peter and social media of my "great" experience with Absa and explaining what loyatly gets you, how does the saying go "if you want loyalty get a dog"

Herewith I request that a representative gets in contact with me URGENTLY to confirm this cancelation and to refund me for all the premiums that were deducted after the cancelation date.

Lizelle Kruger *** ***