cancel my debit order and refund my money

please explain how one company keep on doing the same mistake every month , this is know the third month know. Dear Masebjadi,

Please accept my sincerest apologies for the delay,

We can confirm that your premiums have been refunded.

We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank's customer-centric service theme.

If you have any other questions on this case, please let me know by the end of business today 05/07/2024.

If we do not receive further additional input, we will close the case on our side.

Regards,

Godfrey Ndou Specialist Case Manager: Social Media Complaints Customer Value Management: Customer Care