TM
Tulisile M
1 reviews | Active since Jul 2023
24 Jan 2024, 11:24
Cancel debit order
I need you guys to reverse all the debit orders I have been charged for by the life insurance policy. Firstly I went to the branch to change my bank card pin and got bul**** into taking out a claim or my pin would not be changed since I would be told 'the systems are down currently'...I saw your workers laughing about it when they said that to a client who did not agree to take out a policy. I want my money back and the debit order removed from my account. I tried to do it on my app and it shows there are no debit orders active but shows on my statements...just return my money thank you
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Replies (3)0
Replies (3)
Absa's replyOfficial
24 Jan 2024, 12:02Dear Tulisile Mhlauli Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's reply24 Jan 2024, 12:02
Official
Dear Tulisile Mhlauli Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
24 Jan 2024, 12:25Dear Tulisile Mhlauli Thank you for your posting.
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Absa's reply24 Jan 2024, 12:25
Official
Dear Tulisile Mhlauli Thank you for your posting.
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
31 Jan 2024, 09:43Dear Ms Tulisile Mhlauli
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***8.
Your policy has been canceled as per your request.
Kindly provide our office with the name of the branch by close of business on 31 January 2024, that bul**** you in taking out a claim to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***8.
Your policy has been canceled as per your request.
Kindly provide our office with the name of the branch by close of business on 31 January 2024, that bul**** you in taking out a claim to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Absa's reply31 Jan 2024, 09:43
Official
Dear Ms Tulisile Mhlauli
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***8.
Your policy has been canceled as per your request.
Kindly provide our office with the name of the branch by close of business on 31 January 2024, that bul**** you in taking out a claim to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***8.
Your policy has been canceled as per your request.
Kindly provide our office with the name of the branch by close of business on 31 January 2024, that bul**** you in taking out a claim to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw