Can you say ***********?

I am too much of a simpleton to grasp the immensity of incompetence on which absa is built. My gold cc is about to expire at the end of NOV and they have done nothing to replace it. I go to Menlyn Maine to get a replacement and the 'consultant' tells me that it is not a private bank product so they can't replace it. (I am a private bank client). They also keep on charging me a safekeeping fee for a will from 1984 which I cannot access and I have requested they cancel. This makes me believe that there can NEVER EVER be a thing such as too much incompetence. Personal bankers are also just a title because the only thing they have that a normal customer does not have is access to the internal contact list. Their 'manager' is about as useless as an ejection seat in a helicopter.