Can we trust ABSA with money if they can't even do FICA admin?

ABSA's FICA process is utterly and totally inefficient. After sending the same documents 51 times, over a period of two months AND dropping off originals with my private banker AND getting confirmation that all is in order I now hear from the call centre that they did not get all the documents. No doubt Barclays' insight into ABSA's administrative abilities played a major role in their decision to sell their stake!