Can the level of incompetence be greater?

The level of incompetence is just unbelievable and then they get offended when you tell them that they are ***********. For 3 weeks I have been trying to get a response to a system issue. During this time I spoke to numerous people who promised immediate feedback yet in days they just disappear. Mr Paul Duncan, Ms Soraya Gamsu, and Mr Gregory van der Plank (to name just a few) must surely be star employees with the level of service they provide. Multiple times they would respond with something I explicitly stated that I have already explored. This just shows the level of disrespect they treat their paying customers with, not even taking the time to understand the issue. And the THEY are offended and feel they are deserving of great respect and admiration?