can't update my info

I was trying to update my info and got no luck since it kept wanting a country code but I was not allowed to insert anything into the tab. After trying to call your help center 6 times I was told that they have disabled that feature and that I need to go into a branch. Why do you then have the option on the website this is now stopping me from applying for any absa services and is just giving me more reason to move banks. Absa sort out your useless site or just remove everything you don't want us to do online since you seem to like making us suffer by standing in lines for everything.