can't get a simple query answered

Dear Absa Card,<br> <br> Your phone number is useless for people with queries that do not correspond to your IVR options.<br> There is no option to press if one's query does not fit any of your pre-determined categories. That's unacceptable.<br> If I press any option in an attempt to get through to a live person who might transfer me, there is ALWAYS a problem, either my number is not recognised or I am presented with a nonsensical option, e.g. something about e-pins.<br> Please advise urgently which phone number actually gives access to a live and competent person who can answer a non-standard question about credit limits.<br> <br> Sincerely, Elke Zellmer.<br>