CAN'T CREATE A NEW BENEFICIARY

After loging in Absa says that i have done a sim swap and that there will be a 36 hour delay before i can create a new beneficiary. My sim was swapped about a year ago and the call centre *** doe snot answer. if you choose Afrikaans they say that there will be a long wait. If you press * for another language i waited for another 10 minutes. The outcome - No service and it is Absa's fault. Can't pay the supplier and have to wait 36 hours. The so called \account manager\" also can't help. POOR!"