Can't close by Credit Card

I phoned the Absa call centre in the beginning of January to close my credit card account. The lady that \helped\" me through the call centre asked me lengthy questions took down all the details and said I would receive confirmation from the cancellation department that my account would be closed. I even transferred the amount into the card she said I would need to close it. I have not heard anything, now in February I am receiving SMS's saying that they want to deliver a new credit card to me. How do you close your credit card, ABSA is charging me for their incompetence, banking fees, card fees, services fees etc. WHAT does a person need to do to close an account. I am completely dissatisfied!!! I don't want to hear all sorts of stories I want the account closed."