DC
Donavan C

1 reviews | Active since May 2013

22 Jun 2016, 10:54

Can't Cancel My ABSA Credit Card

<p>I have tried to cancel my credit card for two weeks now, going into the branch and telephonically, to no avail. The ABSA Credit card division place you on hold for 30 minutes only to have a consultant refer you to another department. They endlessly make excuses as to why they can't cancel your credit card etc. I have had foreign deductions from my account from ABSA themselves to the value of R15 and R15 and R25 etc. on a monthly basis without any notification or authorisation. I want to cancel all my accounts with them, as they are the most unprofessional banking group I know-</p>

0
Replies (3)
Absa
Absa's reply22 Jun 2016, 12:18
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

DC
Donavan C's update22 Jun 2016, 12:46
Reviewer Update

Thank you- I have received notification from you via email- I trust that this matter will finaly be resolved- and not be forwarded from one department to another again.

DC
Donavan C's update23 Jun 2016, 11:32
Reviewer Update

A full day has past now and I am no closer to having my credit card closed. FAST REPLY -NO ACTION EVER...