1 reviews | Active since Feb 2017

24 Feb 2017, 20:00

Can't believe it

<p>We got ou salary late thursday. Friday morning 24th of february we went toe pay our accounts at absa end withdraw money. Everything was fine untill we went to the shop and paid with our card just to find out R6000 just dissapeared from our account. We quickly went back to absa to find out what was wrong but after about 2 hours of waiting they did not know what happend and then filed a complaint and said we must wait till she can show it to here manager. We left very unhappy. 10 minutes went by and we recieved an message from absa say that they took the money from our savings account and deposited into our credit card account without any notification or nothing not a phone call or even a bank message when the money went missing. We are under dept review and pay our accounts every month and now absa just takes money from our account without any notice what so ever. Now we have no money to pay our rent or buy food for our kids.</p>

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Replies (9)
Absa
Absa's reply27 Feb 2017, 09:45
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply27 Feb 2017, 10:02
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply27 Feb 2017, 10:03
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply27 Feb 2017, 10:03
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update27 Feb 2017, 10:11
Reviewer Update

A Nieman
Rek nr ********** 573

Absa
Absa's reply27 Feb 2017, 10:50
Official

Dear Liza

Your account number is invisible, please try sending again.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update27 Feb 2017, 10:52
Reviewer Update

A Nieman ********** 573

********** 003085

's update27 Feb 2017, 10:54
Reviewer Update

A Nieman
Rek nr nine zero seven nine seven eight two five seven three

Absa
Absa's reply27 Feb 2017, 12:43
Official

Thank you very much