Dear Brendon Rugnath
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with more information regarding your complaint as well as your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is
C-***5 Kind regards,Group Customer CareRezona Louw