Can not contact Transaction Lending Department

Good day. I was trying to take an Instant loan for 35 days for the first time. I was told I do not qualify. I am an ABSA Platinum Credit card holder, Have a cheque account, overdraft, vehicle finance, good credit record, but I do not qualify for any amount. I have been attempting to get ABSA explain why I do not qualify. I have been told to contact Transaction Lending department *** for an explanation. I can not get through to an ABSA staff member. I have tried to get through on this no ***with no success. It either gets to a point when the answering computer says please hold and then says later you haven been unsuccessful. Other times is says we apologise for the delay we are waiting because of a system delay or we are experiencing technical difficulties. Reference no c-***9, c-***6, c-***0. I had one missed call at 8:13 am from ABSA today. I have to email them again and wait 24 hours for a possible phone call. This is taking to long to get an answer. Time is money lost. Thanks Graham