1 reviews | Active since Nov 2009

18 Jul 2016, 12:19

Can it be that difficult to change debit order dates?

<p>Ive been on my cellphone for long to get my debit order date changed. I have requested to change it to the first of the month because Im working for new employer now. I was told it can not be done and have to make arangements to skip a month. How much longer do I have to stay on the cellphone? Who is going to pay for my airtime? Well after asking this question I was told I have to sort it out as its my account or go to any ABSA branch. Listen carefully. I have resigned and there wont be a cent in my bank account if you dont change the date. I have resigned and cant just take off to go the the nearest ABSA branch. Is that clear now? CHANGE THE DATE.</p> <p>Yeah I know you dont care and nothing is going to hapen. After the phone converstation its clear that it the customer's problem.</p> <p>Thank you.</p>

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Replies (2)
Absa
Absa's reply19 Jul 2016, 04:40
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

's update19 Jul 2016, 12:23
Reviewer Update

Today I received confirmation that my debit information was updated. Thank you Claudette and the rest who helped me. Not sure why I was not helped when I called.