Can i speak to a human please!!!

I have been trying to get hold of your personal loans division for two days now. I have a personal loan with ABSA and i want to settle the account but to get through to a human is like pulling teeth - when requested to put my ID number in it says that it cant read and that i must call from my cell number ending with my digits of my cell number - SO tell me hoe the hell did a automated person know my last digits of my cell number but cant put me through to a human. <br> Please can some one contact me regarding my account as i want to settle my account today 28/04/2015