Can I please speak to a person? Not an automated service?

<p>I am currently getting my home loan financed through ABSA. Everything has been going swimmingly until I received a call from a lady on Friday the 17th of March to set up my bond insurance. She did not send through the corresponding documents as promised and I need that information in order to forward that to my bond attornies.</p> <p>ABSA's call centre is thoroughly frustrating me with their 'voice prompt' services which are in no way assisting me with finding out the relevant information. When I do finally get through to an actual person they shove me off to another department who then forwards me on as they are the 'incorrect' department to speak to and so it continues.</p> <p>I have emailed ABSA to ask that they respond to be but still no reply. I desperately need to receive my documents so that I can continute with the purchase of my home.</p>