MA
Melissa A

1 reviews | Active since Oct 2016

25 Sept 2018, 09:16

CAN I GET MY REFUND AND CAN YOU STOP TAKING MY MONEY

I cancelled my polices with ABSA. Went through all the steps required and yet my account got debited. I've called over 5 times to get it rectified and each time I was put on hold or the call was transferred, it was cut. I would hold on for over 5 and longer, and nothing came out of all my efforts. Even tried emailing and only got a response 2 weeks later. Why can't anyone give me proper assistance without me getting cut of?!

0
Replies (2)
Absa
Absa's reply25 Sept 2018, 13:53
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply25 Sept 2018, 13:58
Official

Hi Melissa Abrahams

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided