LB
Liandre B

1 reviews | Active since Apr 2013

10 May 2016, 08:49

Can hardly believe it!

<p cl***="MsoNormal">I have been happily banking with ABSA since I can remember. But I'm so dissapointed with them, that I have been consciously exploring the option of moving to another bank.</p> <p cl***="MsoNormal">At first I was putt off when I wanted to change my account name to my new surname, I was told that I can't send do***entation electronically and had to visit a branch (who has time for that these days?). So I left it.</p> <p> </p> <p cl***="MsoNormal">The icing on the cake was when I popped into an ABSA branch and asked how I could get a new bank card, because mine is 12years old and starting to give me problems. I was told to buy a new card for R80....you have got to be joking right..? Do you know that if I open an account at another bank that I will get the card for free and only need to move my money over to activate the account....</p>

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Replies (1)
Absa
Absa's reply11 May 2016, 08:16
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Best regards,