Can get the basics right

I have been twice in the Absa branch - once into Brackendowns and the second at The Glen (April 2015 ) both times to cancel the Cheque Interest Statement, which is increasing the risk of my account. Both times I was assured it was done the second time, I asked for proof and the teller said there is no proof but said it was done. I am not wasting my time with a relationship manager , which is a lot of hog wash sold with the Platinum Package. Every time I called this facility there was no return to my calls or the action required. Simply put if this is not rectified , I will move my bank account due to the help and incompetence of the staff at ABSA