CAN ANYONE PROVIDE ANSWERS PLEASE

months ago I contacted Absa Insurance to complain my premiums are too high. Ms Randles advised me to complete Estimated building replacement cost form which I did and emailed back. Few days I received policy doc but premiums was not decreased. After emails back and forth I was finally told Regional manager must approve reduction of premiums. I requested contact details for regional manager and was told they don't know who regional manager is and how to contact this manager. I asked consultant why they referring me to regional manager if they cant provide me with contact details? No joy. She insist that I contact regional manager. I asked to speak to a manager or supervisor and she confirmed that her supervisor also does not have the info I need. I was told to physically go the bank where I did my home loan 15 years ago. I rep**** that I am not sure if Absa Kruis street or Ghandi Square still exist and to please try assist with regional manager contact details - No Joy. I went to Absa Sandton city and consultant there also phoned Absa Insurance and was told same thing and additionally that are unable to provide discount on the policy due to loss Ratio. Huh? PLEASE HELP