Can ABSA Private ever get it right?

Received an SMS that I should contact ABSA Private as my debit card will expire soon.

Contacted ABSA Private on Monday 25th April and received the reply below.

"Please be advised that you are able to order a new card on the banking app under the cards option this will either be on the bottom of the screen or under the menu option. then select the card number that is going to expire, then follow the steps."

Stopping the current card was not an option and rep**** back. Then received the below.

"Kindly note that when we order the debt card, the card continues working but when you order from the Absa app it stops the card. It takes 3 to 5 working days for the card to be delivered."

So why was this not an initial option?

Asked ABSA to proceed to order a new card.

Received an e-mail on Friday 29th asking where I would like delivery and informed ABSA.

Hear nothing by EOB yesterday and sent another e-mail last night.

Still nothing.

What kind of run-around service is this and I've been a client for 30y.

I would have expected ABSA Private's service to be marginally elevated, but seeminly gold at the end of a rainbow is more real.

Disgusting to say the least.