RR
Rebecca R
1 reviews | Active since Jan 2019
18 Mar 2022, 10:17
Can ABSA please Communicate!!
My late dad left some money for my sister but the person who is said to be responsible for her Trust is on voicemail,no one is communicating with us. Like what king of nonsense is this?
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
18 Mar 2022, 11:40 Dear Rebecca, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply18 Mar 2022, 11:40
Official
Dear Rebecca, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's replyOfficial
22 Mar 2022, 11:44 My name is Basani Hlungwane and I sent you an email requesting you to please provide us with the Deceased ID number, your sister’s ID number as well as a brief explanation of what you would like Absa to do for you.
Best regards,
Absa's reply22 Mar 2022, 11:44
Official
My name is Basani Hlungwane and I sent you an email requesting you to please provide us with the Deceased ID number, your sister’s ID number as well as a brief explanation of what you would like Absa to do for you.
Best regards,
Absa's replyOfficial
23 Mar 2022, 08:34Dear Rebecca Raphadu, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case at end of day 23/03/2022 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.Looking forward to hearing from you soon.
Best regards,
Absa's reply23 Mar 2022, 08:34
Official
Dear Rebecca Raphadu, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case at end of day 23/03/2022 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.Looking forward to hearing from you soon.
Best regards,