AC
Adele C
1 reviews | Active since Mar 2014
09 Oct 2020, 11:21
Calls are closed before request is concluded
I have been trying to downgrade my Cheque account, remove a notify me number and review my home loan interest rate for months but the calls keep getting closed without concluding. The calls should remain open until it is finalized. Absolutely disgusted with ABSA! Let's not even get started with my kids accounts, ever since they were opened in January 2019, I have not been able to utilize the app. I've been back to the bank, sat for so long with a small baby and it couldn't be sorted. Disappointing for such a big bank
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Absa's replyOfficial
09 Oct 2020, 13:18 Dear Adele, Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply09 Oct 2020, 13:18
Official
Dear Adele, Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,