Called a **** by Absa consultant. Not happy

I am not happy with the service i received from ABSA. My banking app has not been working since Sat and I didn't know what the problem was.

Went to ABSA Fourways this morning to sort it out. Phumla assisted me and she called the ***** department. She spoke to Rose in the ***** department. Phumla then asked me what i did on my app on 27 June around 14:00, I told her that i de-linked my old device to link new device as i forgot my phone with banking app at home and wanted to increase my limit, she got that question from Rose. Then she told Rose what i said, the next thing i heard was Phumla saying IT'S NOT THE TRUTH?" . between Phumla and Rose someone said its not the truth and i was telling the truth. I was extremely offended by the fact that they said i was lying.

Only when i spoke to Rose on the phone i explained exactly what happened. She wanted to hear me say that "I tried to cashsend 3000 to my partner Thembi 076752 number" (that is why she mentioned its not the truth)

I might not have mentioned that as i forgot because a lot of things happened, i went to the atm to try and cashe send also, but i does not mean what i said was not the truth.

My daily limits were very low and i was not aware. Card declined twice at PNP, also tried cashsending, so i didnt know that it triggered my app to be locked. In fact i didn't know it was locked until yesterday when i tried logging on my other device.

My point is DON'T SAY IT'S NOT THE TRUTH IF I FORGOT TO MENTION WHAT YOU WANTED TO HEAR, TRAIN YOUR PEOPLE BETTER ABSA. THEY SHOULD LEARN PROFESSIONAL LANGUAGE