Call Centre unhelpful

I phoned to apply for a small loan with ABSA and was told it was a quick process over the phone. After answering the necessary questions and holding on for a long time I was told the system was down and should phone back. I phoned back and was told it was declined but couldn't be given a reason and was told I may have bad credit or be under debt counselling. After persisting they managed to find the original consultant who confirmed it was because the system was down. Again I was told to go to the branch or phone back maybe tomorrow because they were not going to phone me back. I phoned again today and again told it was declined without a reason even when I tried to enquire whether it was because the system was down and nobody has been bothered to resubmit or if there is an actual valid reason. To my knowledge I have no bad credit or debt issues and all my accounts are with ABSA. I was told someone would phone me back. Obviously another attempt to fob me off. Now I have to go into a branch to sort this out. Pathetic service - especially if the reason is only because the system was down but trying to get anyone to confirm anything is a pointless exercise.