Call centre refuses to help

<p>Today I called the homeloans call centre, and spoke to Jolene Morocco ref ********** 7 and requested:</p> <p>1) That I receive a statement confirming my bond has been settled. The statement was received, but did not balance. The statement says that I am owed no refund, but I am owed over R15000.00.</p> <p>2) That I receive a call from the cancellations department regarding an unaccounted for charge on the statement. Jolene refused to send a request for me to be called back, and expected me to call a different department for help instead of taking accountability for the query. Not surprisingly, I received no call-back at all. In addition, when I try call the call centre again before 17:00, the call centre is closed.</p> <p>Shocking service - ABSA, I expect MUCH more from you! You have shown that your values of Respect, Integrity, Service, Excellence & Stewardship are really only pretty words on a wall, and really mean nothing.</p>