HW
Hajira W
1 reviews | Active since Mar 2012
15 May 2020, 12:29
Call centre is unhelpful
I called general services to enquire about a dormant account. I was then transferred to accounts to close the account but was told they cannot access my account and that I'd need to speak to someone at general services. I dont have unlimited airtime to be transferred from pillar to post.
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Replies (1)
Absa's replyOfficial
15 May 2020, 14:45Dear Hajira Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply15 May 2020, 14:45
Official
Dear Hajira Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care