Hellopeter
Share Your Experience
cD
clayton D

1 reviews | Active since Apr 2015

07 May 2020, 13:45

Call Centre Failures

I need to change my registered telephone number for cell phone banking and sent an email to private assist. I am told to call the call centre. Twenty-seven minutes on hold on an international call is ridiculous. I would honestly expect better service from Absa considering the exorbitant rates I am charged on my accounts. Seriously disappointed!

0
Replies (6)
Absa
Absa's reply07 May 2020, 15:08
Official
Dear clayton Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care
cD
clayton D's update08 May 2020, 15:35
Reviewer Update
Dear Rezona, it is with serious disappointment that I have had to revert to this forum to try and salvage a response from you yet again. I called you three times to resolve my issue and the number supp**** does not ring through. I subsequently wrote you three emails to the address you wrote me from, supplying both my telephone numbers so you could return my calls, with no reply. I am appalled by the way Absa simply disregards their clients once the have rep**** to a complaint on Hellopeter.

Absa
Absa's reply11 May 2020, 08:32
Official
Dear clayton Thank you for your posting.

Please refer to the email send to your personal email address.

The bank await your account or ID details to ensure effective investigation and feedback.

Kind regards,Rezona Louw Group Customer Care
cD
clayton D's update11 May 2020, 15:37
Reviewer Update
ABSA have reverted to me via email and are working on a resolution to my problem. They have stated they will close out the issue by no later than the 14th May 2020. Thanking you in anticipation.

cD
clayton D's update12 May 2020, 13:42
Reviewer Update
Thank you, Rezona and the ABSA team. My problem was resolved yesterday afternoon with one call from the call centre. I am up and running with my mobile App.


Absa
Absa's reply12 May 2020, 15:02
Official
Dear Clayton 

Thank you for your feedback.

Kind regards,Rezona Louw Group Customer Care