CALL CENTRE ATTITUDE

I decide do drive to Absa since it’s so difficult to get through to card division to reduce the limit on my card. I get through to Deliwe who confirmed she’d sent through a mail for the limit to be decreased. Then I remembered to ask her to opt me out of any marketing comms from Absa as I’m still receiving even though I have opted out online … Deliwe yawned on me and sweet in to say “she thought she’d put me on mute”! And Absa you get surprised why we want nothing to do with your brand.