Call centre agents puts phone down in your ear

I phoned ABSA on *** to lodge a complaint that my monthly beneficiaries are not available on my internet banking. After holding endlessly for a consultant to assist, my call was answered by a lady consultant (who's name I could not hear). I explained that some of my monthly beneficiaries are missing from my profile. Her response was that ABSA did a clean-up on ABSA beneficiaries last week. I told her that does not resolve my query - she put the phone down in my ear. Should ABSA wish to clean up beneficiaries, surely they have the technical know how to rather delete dormant beneficiaries rather that one's that a paid on a monthly basis eg a municipality for services!!!!!! Great service, isn't it!